Duty of care for corporate travel

Let’s define “Duty of Care”

To start with it may be best to define “Duty Of Care”. You may have heard of it before but do you really know what it means?

To begin with it is always crucial for employees to feel safe, no matter if they are in the office or on a business trip. There is a term for this called “Duty of Care”, the term refers to a legal obligation which ensures people on the premise or within close vicinity are protected from harm.

In simple terms it is the legal obligation to  take  care  of  traveling employees.

However, what makes a difference between companies is their travel risk management, which is connected to the Duty of Care, however, it differs in the sense that it is the proactive approach to reducing risks for travelers and ultimately with the goal to keep them safe.

Why should you care about Duty of Care?

Below are five reasons that will demonstrate why you as an employer should care about Duty of Care.

  1. You as an employer are legally required to a standard of care for your employees.
  2. Employees who feel safe while traveling are prone to feel happier which will result in them being more productive.
  3. Your traveler will most likely face difficulties during their trip. It may be while they are planning it, during, or after
  4. 80% of travel buyers consider duty of care their No. 1 priority.
  5. The company’s reputation depends on how your employees feel.

Situational Awareness

It is important for a company to always be cautious and have a standard of precautions to take. Below are three general precautions companies should focus on:

Assess risks: Before the trip, it is best to assess the risks and advantages of the employee going to that meeting and also assess the scenario if the employee does not go and reschedules it. Weighing the cons and pros of the business trip will allow the employee and employer see the significance of the trip.

Prepare and prevent: After weighing the cons and pros, and both the traveler and employer decide the business trip is highly important and it cannot be missed or rescheduled then it is important to prepare and prevent. In order to decrease the risk, it is most beneficial for the traveler to be well informed.

Communicate and evaluate: Lastly, it is important for the traveler to know their health and safeness is most important. The employer must demonstrate their commitment to the traveler’s well-being.

To help companies meet duty of care requirements, we are working on the following:

  • Real-time data about active travelers (on-going trips)
  • An Interactive world map to visualize active travelers
  • Connect with travelers by phone, sms or push notification directly from the platform
  • Real-time safety index info when searching & booking a trip
  • Travel restriction per country or city via Travel Policies
  •  “I’m safe” functionality via push notification
  • Traveler alerts in real-time flight status, terminal and gate info with notifications
  •  24/7 proactive support

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