What’s the Difference? Duty of Care Vs. Travel Risk Management

Your traveler must feel safe

Every day there are more and more people traveling. Whether it is for pleasure or for business. Most of the travelers will be going to environments that they may have never been to before and therefore, will be unfamiliar. This unfamiliarity will cause uncertainty. Therefore, your ability to respond to this risk of uncertainty is highly important. 

Because it is crucial for employees to feel safe, no matter if they are in the office or on a business trip. There is a term for this called “Duty of Care”, the term refers to a legal obligation which ensures people on the premise or within close vicinity are protected from harm. 

In simple terms it is the legal obligation to take care of traveling employees. However, what makes a difference between companies is their travel risk management, which is connected to the Duty of Care, however, it differs in the sense that it is the proactive approach to reducing risks for travelers and ultimately with the goal to keep them safe.

What is travel risk management?

Travel risk management (TRM) is a comprehensive, consistent and proactive approach to protecting your people and your organization from travel risks. It is important for a company to be proactive and prevent a crisis from occurring rather than being able to respond to a crisis. Of course, it is very difficult if nearly impossible to predict what may happen and be correct. However, you may predict and plan for various scenarios ahead of time.

Always have back up plans

It is important to be prepared for many scenarios even if you do not believe there is a chance of them ever happening. Because usually the most unlikely events are the ones that occur. Therefore, it is best to have a general plan of action before the event actually happens. In this sense your company will be able to take action and be prepared to utilize the crisis event to its advantage. During this process it is also important to not only think about what will happen to the company but also to its employees. Therefore, there needs to be a high level of open communication and collaboration.

Situational Awareness

It is important for a company to always be cautious and have a standard of precautions to take. Below are three general precautions companies should focus on:

Assess risks

Before the trip, it is best to assess the risks and advantages of the employee going to that meeting and also assess the scenario if the employee does not go and reschedules it. Weighing the cons and pros of the business trip will allow the employee and employer see the significance of the trip.

Prepare and prevent

After weighing the cons and pros, and both the traveler and employer decide the business trip is highly important and it cannot be missed or rescheduled then it is important to prepare and prevent. In order to decrease the risk, it is most beneficial for the traveler to be well informed.

Communicate and evaluate

 Lastly, it is important for the traveler to know their health and safety is most important. The employer must demonstrate their commitment to the traveler’s well-being.

Know your traveler’s whereabouts

 It is very difficult for companies to keep track of everything that is happening around the world and constantly being ahead of crises that may or may not happen. However, one thing that can be done easily and efficiently is increasing the safety of their traveler. One way to make the traveler feel more protected is by the employer having the ability to check on their whereabouts, without interfering and constantly asking which city are you in. One way an employer can keep track of their employees who are on a business trip is through an online travel management platform. The platform would allow for the employee to plan and book their trip but also help out the employer once the traveler is on their business trip. The platform would help out the employer by having an option on the platform that allows to track each traveler’s whereabouts in real time. This feature may seem as unnecessary at first however, with every day’s schedule being so hectic knowing your traveler’s whereabouts is one less thing you have to keep track of.

 

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