Terms & Conditions

Terms & Conditions
These terms and conditions of sales (the “Terms and Conditions”) are entered into between SafarPass LTD, with registered office in 2406 Al Sila Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates and the client which is a legal entity or an organizational unit of a legal entity that subscribes to SafarPass’s services under the Terms and Conditions (the “Client”), hereunder referred to as the Parties (a Party).

Contract between the Parties is entered into by registering to the T&E Services and accepting the present Terms and Conditions either manually or electronically, both manners having full legal force. By accepting these Terms and Conditions, and/or by accessing and using T&E Services Client shall represent and acknowledge to have read, understood, and agreed to be bound by these Terms and Conditions. The person entering into the Contract on behalf of a company or another (legal) entity shall warrant to have the authority to bind such entity and its representatives to the Contract.

1. DEFINITIONS

All terms defined below beginning with a capital letter are defined as follows:

Data: means any data from the Client database which can be accessed only by Users.

T&E Solution: means the software solution in SaaS mode (including updates, upgrades and corrections delivered by SafarPass as part of the Services) made available to the Client which includes the OBT and the Expense Solution modules.

OBT: means T&E Solution module – the self-booking tool or online booking tool.

Personal Data: means any information which directly or indirectly identifies any individual, including by reference to an identifier, such as, without limitation, the name, address, email address, phone number, identification number or an identifier.

Services: refers to the hosting, maintenance and support services provided by SafarPass to the Client in relation with the T&E Solution.

User: means a natural person authorized by the Client to use the T&E Solution and the Services.

Expense Solution: means T&E Solution module allowing individuals and businesses to capture, track and store their business expenditure receipts, as well as to generate and submit for approval expense reports derived from those receipts.

Supplier: third party agencies providing accommodation and transportation services.

2. PURPOSE

The purpose of these Terms and Conditions supplemented if necessary by Appendices and invoices (the “Contract”) is to define the conditions under which the Client is authorized to use the T&E Solution and the Services. Any order by the Client is governed by this Contract. These Terms and Conditions supersede any terms and conditions of purchase of the Client and any prior agreements between the Parties on provision of the same Services; any specific clauses in the Contract supersede its general provisions on the same subject.

3. DURATION – TERMINATION

Unless otherwise agreed between the parties, this Contract comes into force at the date of acceptance of these Terms and Conditions by the Client, for indefinite period. The Contracts that are paid monthly can be terminated upon 1 (one) month prior notice. The Contracts that are pre-paid for 12 (twelve) months can be terminated upon prior notice given at least 1 (one) month before the end of the pre-paid period.

The Contract may be terminated or suspended by SafarPass immediately upon notification if the Client fails to pay its due invoices, in the event of apparent insolvency, or if the Client violates the terms of the Contract.

Upon termination of this Contract, for whatever reason, SafarPass shall revoke any access to the T&E Solution offered to the Client and the Client shall immediately cease any access and use of the T&E Solution and the Services. In addition, SafarPass agrees to provide the Client with a copy of its Data in defined format within a period of one (1) month of the Client’s request.

Termination of this Contract does not affect completion of performance of any bookings made via the T&E Solution and pre-paid by the Client to the Suppliers prior to the termination.

4. FINANCIAL CONDITIONS

Access and use of the T&E Solution and the Services are authorized in consideration for the payment of the fees mentioned on the invoices and/or in the Contract. The fees are exclusive of VAT (and other indirect taxes) and payable via payment card. For Contracts that are paid monthly price revisions can be applicable monthly. For Contracts that are pre-paid for 12 (twelve) months price revisions can be applicable upon expiry of the pre-paid period. The Client expressly renounces from any repayment of amounts pre-paid in advance.

5. T&E SOLUTION

5.1 Conditions of use

The T&E Solution, as well as all its components (such as trademarks, logos, computer programs, graphics, images, texts) are the exclusive property of SafarPass or have been granted to it. This Contract does not imply any assignment of intellectual property rights of any kind on any elements belonging to SafarPass.

SafarPass grants the Client a personal, non-exclusive, non-assignable, non-transferable right to use the T&E Solution for the duration of this Contract for the travel on a worldwide basis and the sole purpose of the Client’s internal needs. The Client shall use the T&E Solution and shall authorize access to it by the Users in accordance with its requirements, any documentation provided and the present Terms and Conditions.

The Client may not in any case transfer, delegate or allow a third party to make use of its right to use the T&E Solution and is strictly prohibited from any other use. In particular, the Client is not permitted to make any copy, correction, adaptation, modification, translation, arrangement, distribution, decompilation, alteration, and more generally, any change to all or part of the T&E Solution. Nor may it permanently or temporarily reproduce all or part of the T&E Solution by any means and in any form.

5.2 Conditions of access

The Client may access the T&E Solution 24 hours a day, 7 days a week, subject to maintenance periods.

The T&E Solution can be accessed from (i) any compatible devices of the Client (computers, mobiles or tablets) and (ii) using the identifiers provided to the Client by SafarPass. The identifiers are intended to restrict access to the T&E Solution by the Client and the Users, to protect the integrity and availability of the T&E Solution, as well as the integrity, availability and confidentiality of any Data. The identifiers are personal and confidential. The Client agrees to take any necessary measures to keep its identifiers confidential and not to disclose them in any form whatsoever.

SafarPass shall not be held responsible for any damages resulting from any loss or breach of confidentiality with regard to the identifiers assigned to the Client and its Users.

6. SERVICES

The Client shall provide SafarPass with any information required for the performance of the Services.

SafarPass provides the following Services to the Client:

– Provision and maintenance of the T&E Solution: SafarPass shall implement from time to time upgrades, updates and new versions of the T&E Solution. Any new versions might include any modifications or deletions of existing features and/or new features or capacities.

– Technical support for T&E Solution: Technical issues and requests can be reported by the in-app chat tool from 24 hours a day from Monday to Sunday (excluding public holidays).

– Traveller support services: Support is available in Arabic and English from 24 hours a day from Monday to Friday (excluding public holidays). Outside of those hours or during weekends and public holidays the emergency support is provided in English. Provision of those services shall be invoiced in accordance with the applicable pricing.

– Training and configuration services: at the Client’s request, SafarPass may, during the term of the Contract, provide additional services, which shall be invoiced in accordance with the applicable pricing.


The Client acknowledges that T&E Solution is an ancillary SaaS platform and SafarPass is not engaged in provision of any accounting, accommodation or transportation services that may be enabled by and/or available to the Client through his own use of T&E Solution modules..

7. CONFIDENTIALITY

For the purposes of this Contract, “Confidential Information” means all confidential and proprietary information of a Party disclosed to the other Party, whether orally or in writing, that is clearly identified in writing or verbally at the time of disclosure as confidential. It includes SafarPass’s documentation, the Data and information related to T&E Solution, whether or not marked as confidential or proprietary.

Each Party agrees not to use or reproduce the Confidential Information of the other Party for purposes other than for the requirements of the Contract and not to disclose or transfer the Confidential Information of the other Party to any third parties without its prior written consent.

Notwithstanding the foregoing, Confidential Information can be disclosed by the other Party to its employees, officers and consultants as well as to employees, officers and consultants of its subsidiaries or authorized subcontractors solely for the purposes of performance of the Contract, and provided that such individuals are duly informed of the confidential nature of the information, and that they are bound by confidentiality undertakings similar to those set forth in this clause.

8. PERSONAL DATA

Each Party shall comply with any applicable law related to Personal Data. SafarPass collects and processes Personal Data in accordance with its privacy policy.

For the purpose of this Contract, SafarPass will access to the Users’ Personal Data and will process them on behalf of the Client, in its quality of Data Processor, in accordance with the Data Protection Laws.

9. LIABILITY

The Client shall be solely responsible for the use of the T&E Solution by the Users.

The liability of each Party shall be limited to direct damages caused to the other Party. Neither Party shall be held liable for any indirect damages or any loss of data, loss of income, loss of profits, loss of opportunity or loss of customers or damage to the image arising from or relating from this Contract regardless of whether such persons were advised of the possibility of such losses or damages or such losses or damages were otherwise foreseeable. Under no circumstances shall SafarPass be liable for any loss or damage caused by the reliance of the Client on any information, statements or reports obtained using the T&E Solution. SafarPass shall not be liable for any damages caused by the failure of the Client to provide information, documents or files required to implement the T&E Solution, as well as any data errors provided by any third party or by the Client.

In any event, SafarPass’s liability shall not exceed an amount equivalent to the total fees received by SafarPass during the twelve (12) months preceding the occurrence of the damage invoked by the Client, except in case of willful misconduct or gross negligence.

10. APPLICABLE LAW AND COMPETENT JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates

11. MISCELLANEOUS

Questions about the Terms of Service should be sent to us legal@safarpass.com. 

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